All of our items come with free support, and we have an advanced ticket system to handle your requests. Support is limited to questions regarding the theme’s features or problems with the theme. We are not able to provide support for code customizations or third-party plugins. If you need help with anything other than minor customizations of your theme, we suggest enlisting the help of a developer.
How To Receive Free Support
- Step 1 – Go to Ticket System / Email Jthemes (https://themeforest.net/user/jthemes#contact) and Click Submit a ticket.
- Step 2 – Provide all requires information: Product Name, Purchase Code, your username on Themeforest.net and URL to your page to verify your license.
- Step 3 – Provide more details about the problem, descibe, screenshot …
- Step 4 – Submit ticket and wait our response (within 14-24 hours)
How to find your ThemeForest Item Purchase Code
To find your licence key/purchase code you need to log into your ThemeForest account and go to your Downloads page.
Locate some of the Themes Neuron themes you purchased in your Downloads list and click on the Download and next on the License Certificate & purchase code link in drop-down menu.
After you have downloaded the certificate you can open it in a text editor such as Notepad and copy the Item Purchase Code.
