Frequently asked Questions

We have some common questions from our previous clients, so we created a FAQs section, please check if the issue is common and can get a solution from here. Got a Questions? We're here to answers.

Missing the "style.css" stylesheet error?

A common issue that can occur when installing a WordPress themes is "The package could not be installed. The theme is missing the style.css stylesheet"

Please make sure you are uploading only the installable theme. Unzip the main-files.zip and find "spamagic.zip" to install.

What is Item Support?

We try to reply as soon as possible we get your message but response time can be up to 1 business day. Item support included...

Availability of the author to answer questions
Answering technical questions about item’s features
Assistance with reported bugs and issues
Help with included 3rd party assets

Why do need to renew Item Support?

When you purchase our theme, you will be granted an inclusive 6 months of support for that item. When this expires you can choose to renew your item support for a further 6 or 12 months at a fee. Please continue reading below to learn more about this, or click the button below to read Envato’s support link.

First, log in to your Themeforest account
Go to the Spamagic item page
Click the button Renew Support on the top right of the item page.
You’ll be redirected to the checkout page. Confirm your payment details and follow on the screen prompts to finish purchasing the extension.

How to contact our support?

We provide the support directly through Envato email support system. We answer all questions as soon as possible, it may take maximum 1 business day.

If the documentation doesn't help you solve issues, feel free to contact us through the link.

Need customization services?

We have an expert team who can do any kind of customization when you need. As customization is not included with item support, you need to pay extra charge.

You can email here to get a quote about your customization services.